Privacy Policy

Last updated: 1 January 2024


Thank you for your interest in our online store. To offer you this online store we collect information about you, either provided directly by you, from you, or through other channels. We take the protection of your privacy very seriously. Below we inform you in detail about the collection and use of your personal data. The term “personal data” refers to any information that can be used to identify you, or that can be linked to you, as an individual.


Royal Door Trading and Contracting W.L.L. owner of website is the data controller for the personal data collected and used in the country where you are located, and in accordance with applicable data protection laws and regulations, has prepared this privacy policy to explain how we may use any personal information we collect about you when you use our online store.

The contact details of which are as follows:

Royal Door Trading and Contracting W.L.L.

Office: 18, Building 180, Street 995, Zone 56, Doha - Qatar

If you have any questions or comments about how we use your personal data you can reach out to our Data Protection Officer at

1. What data does collect?

When you use or interact with us through some other means we collect personal data either directly from you or through you.

1.1. Personal data provided by you

Account information: We collect your information when you create an account. This may include your name, email address, phone number, date of birth, gender information and social media profile information if you choose to log-in this way.

Purchase and return information: We collect information about you when you purchase goods or potentially return them. This may include the items that you bought including the information about those items such as sizes, styles, and colors and whether you kept or returned those items and the reason for those returns.

Direct interest information: We collect and use your information when you choose to provide them to us when you like a product, add them to your Wishlist or interact with our social media posts. This might include the number of interactions and the items in your Wishlist.

Shipping information: We collect your information to be able to send you the goods you order. This may include your address details, country that you live in, and preferred delivery times.

Payment information: We collect your payment information in order to be able to facilitate your payment. This may include the type of payment method used, payment details such as credit card number or bank account number, payment verification information.

Reviews or other user provided content: We collect and use your information when you provide reviews on our website, social media pages, reach out to us through our customer support channels or through surveys we send out. This may include any pictures or video content that you provide us with, and your public social media information if you choose to reach out to us through social media channels.

1.2. Personal data obtained directly from you or from your device

Device Data: When you browse our website or app we collect certain information about your device. This information is needed for you to be able to connect and for us to serve you with a better and more optimizer product. This information might include your operating system, your IP address, location data, advertising and device IDs, type of device used and browser information.

Interaction and indirect interest data: When you interact with the content of our website and apps we monitor and use that information to optimist our services and to provide you with more relevant content. This information might include whether you clicked on an item that was recommended to you, the items that you were shown, and A/B test data.

Advertisement data: When you interact with our advertisements on third party platforms we obtain information about that interaction. This might include whether you clicked on the ad, or how long the ad was shown before an interaction took place, if by viewing that advertisement you directly or at a later time purchased a good on our platform, and indirectly the effectiveness of those advertisements.

Cookie data: When you browse our website or apps and agree to their usage, we place cookies or similar technologies on your device to better comprehend your interaction with our platform. For further details regarding cookies, please do not hesitate to contact us.

1.3. Personal data obtained from others about you

In some exceptional cases we might receive information about you through other channels than directly from you. These sources might include third party sellers, our shipping service providers, customs, regulatory or law enforcement authorities. The types of data obtained from these sources differ depending on the source of the data. But might include your contact details and ancillary information.

2. What does use your data for?

We use your data to provide you with a reliable and personalized experience when you shop at In addition we use your data to improve our services, send you marketing and non marketing related information, run advertising campaigns, and for our general business operations.

2.1. To enable you to shop or website at

When you shop/website at, we use your personal data:

  • For you to be able to create, maintain and update your account.
  • For us or our partners to deliver and for you to return purchased goods. For example we require your address details to ship you the parcel.
  • For you to enjoy a personalized shopping experience. We may for example present you with personalized suggestions based on your past shopping and website interactions to make navigating our products easier.
  • For payment processing.
  • uses your data for the above purposes because they are necessary to fulfill the contract that we have with you. If you do not provide the data that is required for the above purposes we are unable to deliver you the service that you requested and it will therefore not be possible for you to shop and purchase goods at

2.2. When you reach out to/interact with

  • When you reach out to us we use your data (which may include call and video recordings) to provide you with the customer support you requested, investigate claims as well as to improve our customer support. uses your data for the above purposes because they are necessary in order to fulfill the agreement that we have with you without which we cannot provide you with the customer support.
  • When you voluntarily provide feedback to in the form of a review of a product or the web shop we will show your feedback and review to other website visitors, this might include your name.

2.3. To run and maintain our platform uses the data provided by or collected from you to ensure that you and other customers can enjoy a secure and functional service. To this end we collect and use data to:

  • Technically enable the service, for example using your IP address and browser information to enable you to reach our website.
  • Prevent and detect (potential) illegal and/or fraudulent behaviors, for example looking for and detecting suspicious browsing behavior's or monitoring high risk payments.  
  • Provide a secure and safe browsing experience, for example preventing illegal or unwanted content upload or preventing attacks on our website.
  • We use your data based on the fulfillment of legal obligations and contract for the above purposes because they are necessary in order to deliver you with the service you requested and to protect your data and interests (and those of others).

2.4. To improve our services and your and other user’s experience uses the data provided by or collected from you to continuously improve our services, create a better user and shopping experience, help the scientific community, or assist us in public policy affairs. To facilitate this we:

  • Perform on and offsite analytics on browsing, shopping and purchase behavior's. For example we might display customers with various versions of our website to see which ones perform best or we analyses purchased goods to enable us to make informed decisions about new future products and wares
  • Conduct in-house research and/or provide data to external research partners for scientific or public policy purposes. We might for example provide aggregated information to research partners for them to use in scientific studies or to help us in public affairs.
  • We use your data for the above purposes based on the fulfillment of the contract, whether obtained directly from you or collected through the use of cookies, to improve existing and develop new services and features.

2.5. Communication and Marketing uses the data that we collect from you or about you to be able to communicate and reach out to you as well as to run and improve our marketing campaigns. We use data to:

  • Send you non-marketing related communication for example to inform you about the status of your goods or ask you about your opinion on or the goods you bought.
  • Send you marketing communication for example to make you aware of new products that we added to our shops or about items that would go well with your previous purchase.
  • To develop, run, and improve our online and offline advertisements. For example, when you click on one of our advertisements on another website that you are visiting we would know that you reached us through one of our advertisements. In most cases for our advertisements, we rely on the use of cookies and similar technologies for further details regarding cookies, please do not hesitate to contact us.
  • To run, maintain, and improve our social media pages, for example when you communicate with us through our social media pages or if you tag in a message.
  • In the event you visit us on Facebook and Instagram we are the data controller of all the information you place on those pages or when you communicate with us. In addition, when you visit Fan Pages Facebook collects information about your use of those pages through the use of cookies and other methods. which allows      to view certain statistics about the use of our pages so called “page insights”. For the collection and use of these data and Facebook are considered jointly responsible. The Facebook and Instagram social networks are both provided by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland. For more information on how Facebook uses your information click here. For more information about our joint controllership please click here.
  • We use this information based on the fact that it is necessary to fulfill the contract that we have with you or to perform a service you requested without this data we cannot deliver or perform the requested service. We also process these data to improve and optimist our business. Please provide us with any information that you can based on which you believe your interest overrides ours. For further details regarding marketing communications, please do not hesitate to contact us.

2.6.  Business operations

We additionally use the data you provide, or we collect from and about you to run our business. This may mean that we use your information for:

  • Accounting and financial reporting.
  • Legal proceedings with you or others.
  • Law enforcement inquiries and other criminal investigations.
  • Mergers & Acquisitions.
  • Compliance requirements to which we are subject. For example, product compliance to ensure we know where our goods have been shipped to or customs obligations.
  • We use this information primarily based on legal obligations to which is subject. In other cases, we use information based on the fulfillment of the contract to ensure the continuity of our business.

3. With whom does share my data?
Third Parties: To provide you with the services we offer at we share your personal data with third parties that enable us to run the service that you use.

Categories of third parties with whom we disclose personal information:

  • Shipping service providers
  • Social media networks
  • Advertising partners
  • Contractors
  • Payment providers
  • Marketing agencies
  • Professional services partners (lawyers, accountants, consultants etc)
  • Cloud and other technical service providers
  • Customer support centers
  • Research partners

Third party seller:

In addition to selling our own goods, offers the option for third party sellers to jointly sell, together with, goods to you. In the event you order a good that is shipped by a third-party seller, and the seller are considered the joint controller for the processing of the personal data insofar as that processing relates to the fulfillment of the contract that and the third-party seller have with you. will remain your main point of contact for any questions you might have about the processing of your personal data, and should you wish to use any of your rights you can do so as described below.

General Public

In addition to the above third parties, when you place a review on the website about a product that you purchased or comment on our social media channels those reviews and comments are available for everyone to see.

Subsidiaries consists of multiple group companies and subsidiaries depending on the type of data processing and the services you request from us. We will share your data within our group to be able to offer you those services.

4. Cross-Border Data Transfers

  • The nature of our business and our operations require us to transfer your personal data to other centers of operations, data centers, authorized distributors, or service providers that may be located in countries outside of the country where you are located for the purposes mentioned in this privacy policy.  will take appropriate measures (giving consideration to the level of protection of the rights and freedoms of data subjects in the recipient country), to ensure your personal data is securely transferred in accordance with the applicable data protection laws and regulations.
  • We transfer your personal data outside of the country where you are located depending on the legal basis of performance of the contract that we have with you or a service you requested and in order to fulfill our obligations to you.

5. How long does keep my data?

  • We collect and use your personal data for a variety of purposes that are described above. Your personal data will be stored for the period of time reasonably required or permitted by law based on the purpose for its processing. We will securely delete your personal data as soon as it is no longer necessary to keep it for the purpose for which it was collected.
  • When you request the deletion of your personal data, we strive to delete your personal data as soon as possible. In some cases, this might take longer than 30 days, in which case we shall inform you accordingly. Please be advised however that we are legally required to keep some of your personal data, in order to adhere to our own legal obligations to which we are subject. 

6. Your rights

  • We provide you with various ways to take control of the way we use your personal data. In most cases you can control our use of your personal data directly on the website.
  • Right to access/information and data portability: You have the right to request a copy of your personal data; you can do so very easily by sending us an e-mail from your registered e-mail address. When doing so we will provide you with a copy in a machine readable format that you can easily transmit to another controller.  
  • Right to rectification: You can update most of your personal data that we hold on you directly in your account settings. If you feel that we hold other inaccurate information about you; you can contact us directly.
  • Right to deletion: You can delete your account and/or request the deletion of your personal data directly by sending us an e-mail from your registered e-mail address.
  • Right to object to the processing of your personal data: You have the right to object to other types of processing (such as direct marketing, automated processing and profiling activities carried out in relation to your personal data).
  • Right to restrict the processing of your personal data: You can request to restrict our use of your personal data in the event that you don’t believe your data is accurate, you believe the data processing is unlawful but you don’t want us to delete the data, we no longer need the data for its intended purpose but you require it for the establishment, exercise or defense of a legal claim, or you have objected to our use of your personal data and want us to restrict its use until we have made a decision regarding your objection.  
  • Withdrawal of Consent: Whenever you have given your consent to the processing of your personal data you can withdraw that consent at any time, doing so is free of charge. If your consent relates to your permission for the sending of marketing communication, you can withdraw your consent directly in your account settings or otherwise via any communication that we send you.

7. Changes to the Privacy Policy

In the future, we may need to make changes to our privacy policy. All changes will be included in the latest privacy policy published on our website and reserves the right, in its sole discretion, to modify, alter or otherwise update this privacy policy at any time. Any changes will be effective only after the effective date of the change.

In the event of any discrepancy or conflict between the English version and the Arabic translation of this privacy policy, the English version shall prevail.

8. Contact details

If you have any questions around how we use your personal data, want to invoke any of your data subject rights, wish to suggest or complaint you can reach us: